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Quick guide Remote access to lab computers
Students can have remote access to laboratory computers as part of courses and exercises.
You will receive information and access from your lecturer.
Access is via the Splashtop software.
If you have activated your account and would like to attend remote events, download the Splashtop Business software and log in with your access data. NOTE: You can only use the software once an account has been created for you by the university (you will receive an invitation by email)
You can see your current events under "Planned access". This list shows the computers that have been released for remote control for the current event.
Click on the "My Calendar" button to see a calendar of upcoming events for which you are registered.
A few minutes before the event, you will see a list of the computers that will be available for the duration of the event. Gray computers are currently switched off and can be switched on by clicking on the cogwheel (open settings) and then on "Activate". Please note that the activation process takes some time. If you receive an error message or the computer cannot be switched on, please use the web interface to switch on the computer at https://my.splashtop.eu .
Click on Refresh to see when the computer is available (blue display). You can now connect to the computer by double-clicking on it.
At the end of the event, the computers will disappear again and you will be automatically logged out of the computer.
By registering, you agree that the data synchronisation service is activated for your RZ account. No additional data is collected through registration. Log files are generated during use. This data is necessary to maintain error-free operation and is automatically deleted after 15 days. You can unsubscribe at any time (by e-mail to rechenzentrum@oth-aw.de, or by telephone +49 (9621) 482-3233). The data synchronisation service is automatically deactivated after 60 days of inactivity. No data is lost and the service can be reactivated at any time.
No SPAM-filter is perfect, because the decision has to be based on multiple factors. The effectiveness is about 90%. This justifies the use of the SPAM-filter.
Immediately delete SPAM and never reply.
Do not click on SPAM-mails, do not forward SPAM-mails, do not call any numbers specified in SPAM-mails, do not buy anything from SPAM-mails.
You can report SPAM by appending and sending it to spam@oth-aw.de.
Please do use common sense.
Directory replication via MyFiles (similar to Dropbox)
Access to home directory (My Files -> Start) and network drives
Desktop and mobile clients (apps) for tablets and smartphones
Share files with external users (via email address)
Request files (share backwards)
Replaces "NetStorage"
Filr (network and client access to network drives)
NEW!!! Collaborate on documents using Content Editor (allow popups on first start and reload again).
There are multiple possibilities:
- Students obtain their identification automatically by using online enrollment inside the application portal. The user-ID and default password can be looked up via the application portal. To do this, simply log in, then click on "Application status" on the (start) "Application overview" page. Then the "Info page" appears and at the bottom are the access data. You must accept the user rules of the library and computer center beforehand. These login credentials are valid for all services (computer login, mail, Moodle, MyFiles, etc.).
- Professors and workers of the University obtain a sealed envelope with their credentials and telephone information.
- All other users (guest students, lecturers) obtain their credentials via the “Requests”-section of the Computer Centre.
It is important that you change the start password immediately. You can do this easily via our password manager.
At the point of exmatriculation or the end of employment your legitimation to use the IT-Infrastructure of the University expires. A students’ user-ID is deactivated automatically on the next Monday after the date of exmatriculation. Mail, Blackboard, Netstorage, WLAN-access, Printing, VPN and all other IT-Services are no longer accessible. For workers and professors the account will be deactivated at the date of termination.
Please beware of the following steps to ensure none of your data gets lost:
- Save all of your data stored on the H:/ drive on to a storage media of your own.
- Save any mails, you may still be needing and ensure any of the senders of mail that sent mail to your University mail address that this address is going to be decommissioned.
Use all of your credit of your printing-account because it will expire.
There may be different reasons.
- You were exmatriculated or your employment has ended. In that case you are no longer entitled to use the IT infrastructure of the University.
- Your account was locked due to frequent use of an incorrect password. If your password was wrongly entered multiple times your account is locked for 30 minutes. After that you can log into your account by entering the correct password. Incorrect logins are often a result of capslock or the keyboard language being set wrong.
- There may be uncertainties regarding documents or payment for the Students’ Office. Your account is deactivated, if payments weren’t performed or your documents were incomplete. Please refer to the Students’ Office. After successful clarification the Students’ Office will reenable your account.
- Your password may contain unsupported special characters. This may be causing you to be able to log in to certain services, but not others. Please change your password by using the “Change password” feature under “Services” and try again.
- If you have serial appintments in your calendar that were created with old GroupWise clients (BEFORE 14.0.2) OR individual appointments from the series have been changed, then not all appointments may appear on your Mac calendar.
- Multiple address books do not appear on the Mac - this is a limitation of MacOS - on an iPhone connected via CardDAV all address books appear.
- GroupWise distribution lists do not appear in the address book - this is a MacOS limitation - Apple Contacts does not support groups yet.
- Shared calendars (from other people to you) do not support push updates (i.e. you may have to wait up to an hour for an update (or press Command-R).
- Substitution access is not available - and probably never will be, as this is not part of the CalDAV/CardDAV concept.
- Support for MacOS-X "tasks" is not (yet) available.
If you receive the message that you cannot edit Office files, you can try to solve the problem with the following steps.
1. Start all Office applications installed on your Mac, click on the name of the application in the menu (e.g. Word) and select "Sign out". Then close the application.
2. In the Finder, click on "Go to" and then "Go to folder".
3. Enter the following in the field: ~/Library
4. Click on the Group Containers folder
5. Locate the following three files/folders and drag them to the Trash
UBF8T346G9.OfficeOsfWebHost
6. Empty the recycle bin and start an Office application to check whether you can now edit the documents.
7. Restart an Office application, log in again and try to edit the file again.